How can we help you?

Go to binatomy.link/login and use "Forgot your password?": you get a link to reset it. If the email doesn't arrive within a few minutes, check your spam folder — our emails are sent from notifications@binatomy.link. If you created the account with Google, log in with the Google button instead of a password.

Almost always a step of our payment provider's verification is missing: open Settings → Payments and check whether there is a request for documents or for missing details. Until the verification is complete, payments stay blocked. Also check that the block you are selling has a price set.

The payment goes straight to your payments account: you are the seller, Bink only keeps the platform fee shown on the Pricing page. How long it takes to reach your bank account depends on the payment provider's payout schedule (for the first payments it is normal to wait a few extra working days).

Ask them to check spam and the promotions folder: the emails are sent from notifications@binatomy.link. You will find all bookings, sign-ups and orders in your dashboard anyway, and from there you can resend the confirmation or write to the customer directly.

Public pages live at bink4.me/yourusername. If you changed your username the old link no longer works: update the link in your social bio. If the page looks empty, check in the Editor that the blocks are visible and not hidden.

Open Settings in the app and tap "Restore purchases": the app asks Apple to confirm the purchase and reactivates your plan or credits right away. The confirmation goes through Apple's servers, so in rare cases it takes a few minutes. If nothing changes after the restore, write to us with the email of your Bink account.

If you bought the plan inside the iPhone app, Apple handles it: Settings → "Manage or cancel subscription" opens the subscriptions page of your Apple ID, where you can change plan or turn off renewal. If you subscribed from the website, open Settings on the web and use the billing portal. The plan stays active until the end of the period you have already paid for.

On the web: Settings → Account → Delete account. In the app: Profile tab → Settings → Delete account. Deletion is permanent and removes your public page and your data; there is no need to contact us.

It may already be taken by another user, or reserved because it matches a section of the platform (for example support, pricing, esplora). Try a variant: you can change your username at any time from Settings → Account, remembering to update the links you have already shared.

Yes, there is a Free plan you can use to publish your page, collect contacts and take payments. The paid plans raise the limits, reduce the fee on sales and add advanced features: the up-to-date comparison is on the Pricing page.

No. The statistics are aggregated and without profiling cookies: you see how many visits and how many clicks you got, not who each single person is. We do not use advertising identifiers and we do not sell data. The details are in our Privacy policy.

Use the form below, choosing "Bug report", and tell us what you were doing, what you expected and what happened. If you can, state your username and where you were using Bink from (web, iPhone, Android): it saves us the first round of questions.